The strategic difference between loyalty and inertia

Inquirer.net - Sep 18, 2026

Are customers returning because they choose you or because they have not found a reason to leave? A few times each month, I return to the same beef noodle shop in Opus Mall. It is only a kilometer from my home, making it convenient. Sometimes my wife, Chiqui, joins me and we share a simple

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The strategic difference between loyalty and inertia

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Marcos has no plans to resign, Palace says

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